Showing posts with label airport. Show all posts
Showing posts with label airport. Show all posts

Tuesday, July 13, 2010

Consumer Long-Haul Airline Travel

How fundamental a shift is to occur in long haul airline consumer travel, the Economist describes the growth of Emirates, Qatar Airlines and Etihad Airlines here.  Interestingly, the Economist dissects the complaints of the European carriers, disqualifies them and only offers that continued success is to follow.

The impact on the "business" of airlines in the West will be fundamental and foundational.  In the Air Transport World article here.  Note that the comments at the end of this article are particularly poignant:

"Pointing to that order, CAPA commented that the eventual size of Emirates will be "significant enough to make irreversible the airline industry's transformation from a heavily regulated, nationalistic anachronism to something approaching a real business. No longer can traditional competitors hope to stave off this threat to the status quo, as they have been hoping in recent years while the airline expanded threateningly. This order marks a genuine turning point in that process of change. It is so large in fact that competitors' business plans will be reshaped by it.""

The Economist's Adam Barns (Gulliver here) provides both business and consumer insights in the audio below:


Monday, November 30, 2009

Service Innovation in Airlines - AirAsia

Tony Fernandes believes that the key to his Air Asia airlines breakthrough success is people (committed to the customer), leadership and ability to brand and market - perhaps the pillars of service innovation.  See interview below.

Wednesday, November 18, 2009

Google's Holiday Gift to the US Air Travelers



Airline consumer will be heads down on their smartphones and laptops at airports this holiday season, thanks to Google, which is offering free WiFi at 47 participating airports around the USA, details here.  Though you will not find Atlanta, New York or Chicago on the list!

Tuesday, June 16, 2009

Asian Airports Delight Their Customers

Six of the top 10 airports in the world are Asian - according to Skytrax's study using 8.6m passengers reviewing 196 airports worldwide. These are 1. Incheon (Seoul) 2. Hong Kong 3. Singapore Changi 4. Zurich 5. Munich 6. Kansai 7. Kuala Lumpur 8. Amsterdam 9. Centrair Nagoya 10. Auckland.

Incheon International Airport, Seoul, South Korea

Comments from a user on the Economist's website discussing the top 10 airports here is particularly good:

"If you look at the airports listed in the top ten and analyze their success, you will find that in most cases they are planned to provide convenience for the travelling public and that making a buck is not their raison d'etre."

See details on here.

See my post on the world's best airlines here.