Service Innovation in Airlines - AirAsia

Tony Fernandes believes that the key to his Air Asia airlines breakthrough success is people (committed to the customer), leadership and ability to brand and market - perhaps the pillars of service innovation.  See interview below.

Asian Airports Delight Their Customers

Six of the top 10 airports in the world are Asian - according to Skytrax's study using 8.6m passengers reviewing 196 airports worldwide. These are 1. Incheon (Seoul) 2. Hong Kong 3. Singapore Changi 4. Zurich 5. Munich 6. Kansai 7. Kuala Lumpur 8. Amsterdam 9. Centrair Nagoya 10. Auckland.

Incheon International Airport, Seoul, South Korea

Comments from a user on the Economist's website discussing the top 10 airports here is particularly good:

"If you look at the airports listed in the top ten and analyze their success, you will find that in most cases they are planned to provide convenience for the travelling public and that making a buck is not their raison d'etre."

See details on here.

See my post on the world's best airlines here.

Boeing Receives $17b Order From India

Mr. Bob Evans' blog on InformationWeek "Boeing Lands $17B Outsourcing Deal From India" here. It states:

"This $17 billion deal placed by Indian airlines pushes to $25 billion the total value of orders they have awarded to Boeing in the past three years. On top of that, Boeing said a much larger 20-year commitment from Indian airlines for 1,000 aircraft valued at $105 billion is still valid, according to the president of Boeing India, Dinesh Keskar."

The blog concludes with Mr. Evans views on protectionism.